Lookers plc

People: Attracting, nurturing and retaining the best people and empowering them to deliver a genuine and personalised experience;
Technology: Striving in an omni-channel retail environment to provide a seamless customer experience, allowing customers to engage with us whenever and wherever they choose to; and
Brand: Developing our brand proposition to enhance our reputation with our customers, employees, suppliers and shareholders.

Lookers plc2016 Annual Report & Accounts1 Strategy and Business 2 Business Model/Strategy 3 Business Review 4 Operating Review 5 Financial Review 6 Our Business 7 Business Model/Strategy Contents