The Essential Guide to Observability
Digital transformation shifts analog business models to digital formats and is one of the most predominant forces in business today. Think of the rise of Amazon, Netflix, and Airbnb and the highly engaging, revenue-generating services these platforms deliver compared to their predecessors.
But this significant digital opportunity brings risk, too.
A poor customer experience in one physical store is far less likely to derail your business than your digital shopping cart feature failing during peak online shopping. Even short-lasting issues can have a significant effect because they can impact thousands of customers at once.
In the world of digital services, customers are won and lost in seconds.
Digital transformation shifts analog business models to digital formats and is one of the most predominant forces in business today.”
