Our experience shows that strong account management and close working relationships form the basis of successful certification programmes. We will continue our partnership approach to planning and meeting K+N’s project requirements. We will be pro-active and creative in identifying flexible solutions to K+N’s challenges and objectives, whilst working within a culture of continual improvement.
Through our work with other organizations with complex, multi-site operations, we have built a robust infrastructure to mirror the needs of our global clients – and assembled an expert global team who will support the planning and delivery of K+N’s certification programmes.
The BSI Key Account Management infrastructure rests on three core pillars – Commercial, Technical and Quality – and this will be implemented for K+N through our Central Programme Management.
Josh Boyd (UK), Milo Tauber (DACH)
Commercial Core – KAM
Drive strategic engagement / Commercial coordination / Negotiations / Market and service updates / Regular reviews
Mark West
Technical Core – CM
Technical relationship engine / First level technical coordination / Calibration of auditors / Execution of auditing and certification from a technical point of view / Standards and schemes updates / Regular reviews
Mark Stokes / Mark West
Quality Core
Compliance to certification rules and regulations / Applications of standards and schemes / Appeals
Program Management
Entire program management steering / overall interface between Client and BSI / Control of agreed KPIs
Multidisciplinary teams
Supporting roles
Execution of relevant process steps behind the program
Executive Sponsor
EMEA COO – Maureen Sumner-Smith
Annual reviews / Escalation point
As is the intention within Partners in Excellence, account review meetings and team engagement will be scheduled to suit the needs of K+N and your specific certification requirements. We would recommend regular meetings with your BSI Account Management Team, to be held at a K+N or BSI site location of your choice, beginning with a project kick-off meeting to agree;
In the early stages of our relationship, we would also recommend monthly conference calls between our project teams, which could continue or be phased out as the relationship matures.
The K+N specific delivery process will be defined in the “K+N Client Manual”, which will be a basis within BSI for operationalizing the Certification program for K+N. It will include onboarding process, auditor calibration, communication and rules of engagement.
