Nuance Agent Coach is a new Agent AI feature that’s designed to support your agents in delivering exceptional customer service. It uses experience, insight, and AI to provide detailed on-screen support during live conversations and help agents become more proactive, productive, and effective.
Agent Coach helps contact center managers reduce the time it takes to train agents by offering real-time script prompts, reminders, and recommendations tailored to specific conversations. It can help organizations boost resolutions and conversions, reduce waiting times, and ensure every agent is delivering a consistent brand experience.
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