As Keltbray’s current communications platform was out of manufacturer’s support, Maintel proposed the Avaya IP Office 500 as the best solution to fully meet Keltbray’s requirements. The IP Office 500 software is easy to enhance and upgrade which gave Keltbray the confidence that its investment was secure in a feature rich solution that can expand as the business evolves. The solution also provides a remote working solution that utilises the VPN connection to Keltbray’s remote sites.
Providing a secure log in to the system from anywhere in the world, this meant that Keltbray did not have to purchase any additional equipment to allow remote working. Maintel provided Keltbray with a complete offering including a feature rich communications platform and one point of contact for comprehensive support and services. Maintel worked closely with Keltbray’s other suppliers to deliver the project successfully and on schedule.
On the go live date Maintel provided onsite support and enduser training to support the telephony deployment. Following the successful project completion Maintel provides ongoing support to Keltbray and as the IP Office platform is issued with regular updates that can be performed by Keltbray’s own team the need for engineering work is greatly reduced.
