How to make it easy, repeatable & sustainable?
From WeChat to ‘WeBank’
“In the news this week, I saw that 80% of customers think message apps are awesome. As a result, banks need to invest in this technology – or they will miss out. You can see how customers are increasingly using chat and Twitter for customer services. Analyst X says that customers will use message apps for banking product purchases in the future. So banks need to be quick not to miss the bandwagon. Do you agree?”
Danielle D’Angelo, Beth Waldman and Gail Marold